billing & payments
Billing & Payments
How to pay for TandoHost hosting, domains, email, and website services — and how billing works after you check out.
Payment methods
Accepted payment options.
All online payments are processed through the secure hosted PayFast payment page. Choose any of these options during checkout.
- Debit cardPay directly from your bank account with your debit card.
- Credit cardPay with your credit card through secure checkout.
- Instant EFTApprove an EFT from your bank during checkout.
- SnapScanScan and approve the payment in the SnapScan app.
- ZapperScan and approve the payment in the Zapper app.
- RCSPay with your RCS card through secure checkout.
How paying works
From checkout to confirmed invoice.
- 01Check outReview your order in the cart and continue to checkout. Each order creates an invoice in South African rand (ZAR).
- 02Pay on the secure payment pageYou are redirected to the secure hosted PayFast payment page to choose a payment method and enter payment details.
- 03We verify the paymentReturning to TandoHost does not confirm payment by itself. We wait for the verified server notification before an order advances.
- 04Invoice and service updateOnce verified, the payment is applied to the matching invoice. Track invoices, balances, and receipts in your account under Invoices & billing.
Billing procedures
What to expect after you subscribe.
- Services are billed monthly or annually, as chosen when you subscribe.
- Invoices are issued in South African rand (ZAR) and can be reviewed in your account under Invoices & billing.
- We do not offer refunds for services, regardless of usage.
- Plan downgrades take effect at the start of the next billing cycle.
- We may adjust pricing with prior notice.
- Website development is a one-time payment, due in full on completion before the website goes live. Extra work outside the agreed scope is billed separately.
These are a summary. The full contract is in our Terms and Conditions.
Frequently asked questions.
- Where do I see my invoices?
- Sign in and open your account, then choose Invoices & billing to review invoices, outstanding balances, and payment state.
- Do you store my card details?
- No. Payment details are entered on the secure hosted payment page, not on TandoHost and not in a support message or email.
- I paid but my order still says pending. What should I do?
- Leave the status page open for a moment while verification completes. If it stays pending, contact support with your order or invoice reference and do not pay again.
- What happens if I cancel or downgrade?
- Downgrades apply from the next billing cycle. There are no refunds, including for unused time in the current cycle.
Need help with a payment?
Check your invoice or talk to support.
Review balances and receipts in your account, browse the help centre, or send a support request with your order or invoice reference.