The tandohost.co.za Billing Department monitors bank deposits regularly and allocates them as soon as the correct payment reference is identified. If you notice that your payment has not yet been allocated, kindly send us a Proof of Payment at billing@tandohost.co.za
To ensure that your payment is matched correctly, please provide at least one of the following:
- Company Name
- Client ID Number
- Invoice Number (important if you have multiple invoices, as our system will allocate to the oldest invoice first)
Important Notice: Nedbank Proof of Payments
Due to strict online security protocols, tandohost.co.za cannot open Nedbank Proof of Payment files, as they are sent in an smime.p7s format. In such cases, we either need to wait for the funds to clear in our bank account or verify the transaction using Nedbank’s online Verify Payment Notification tool.
If you prefer to use this Nedbank verification method, please provide the following details:
- Date of Payment
- Nedbank Reference Number (last 9 digits)
- Recipient’s Account Number
- Payment Amount
