How To Set Up a Catch- Email In cPanel Print

How To Set Up a Catch- Email In cPanel

A catch-all email address is a mailbox that receives all emails sent to incorrect or non-existent email addresses under your domain. This can be useful to ensure no communication is missed due to typos or misaddressed emails, especially for business domains.

Using the cPanel Default Address feature, you can easily set up a catch-all email address to route all unassigned mail to a single inbox of your choice.

This article assumes that you have already logged into your Tando Business Account and have accessed the cPanel Dashboard – refer below for steps on how to do this.

Follow these steps to configure a catch-all email using the Default Address feature in cPanel:

1. Scroll to the Email section and click Default Address.

2. Choose the Domain you want to configure from the Drop-down Menu.

3. Select Forward to Email Address, then enter the email address where you want all unrouted mail to be delivered.
4. Click Change to save your settings.

Optional For Catch-all

To disable the catch-all, return to this screen and select Discard the email while your server processes it by SMTP with an error message.

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DISCLAIMER: Any views & opinions stated are expressly those of the author and do not represent the company, its staff, or 3rd party suppliers in any way whatsoever.

Additional Information

Why Catch-all Email Is Ideal

A catch-all address is ideal for capturing misspelt or mistyped email addresses sent to your domain. For example, catching both info@yourdomain.com and inof@yourdomain.com. It helps ensure you don’t miss out on leads or important messages from clients.

What To Avoid In a Catch-all Email Address

A catch-all can also attract large volumes of spam, since spammers often send emails to random addresses at a domain. To minimise spam, consider combining the catch-all with strong spam filters or limiting its use to temporary periods during promotions or high activity.

Catch-all Email General Info

• It’s best to forward the catch-all address to an actively monitored mailbox to ensure quick responses and regular inbox checks. Avoid setting the catch-all to a mailing list or an unattended address, as this may cause important messages to be overlooked.
• Catch-all settings only apply to emails that are not routed. Emails sent to existing email addresses or forwarders will still go to their respective mailboxes as configured.
• To keep your mailboxes organised, use filters within your email client (like Outlook or Gmail) to automatically tag or sort messages received via the catch-all.
• You can also monitor catch-all usage by enabling email logging in cPanel or by checking the mailbox receiving the catch-all forwards to identify trends, spam sources, or potential legitimate leads.
• If you notice excessive spam, consider switching off the catch-all or configuring the Discard with error message option in cPanel for more control.

Log in to the client area - TandoHost Account

1. Go to the Login website page.
2. Enter your Email and Password and click the “Login” button.
3. You will see the Tando Business Dashboard, displaying the Manage Accountmenu on the left and your Account Information, Account Overview, and Open Support Ticketson the right.

Log in to cPanel from your Tando BS Dashboard

4. Click on Services to view the sub-dropdown menu and select the hosting package for the domain you want to work with – in our example, we are using Web Hosting.

    5. Click the Details button to the right of the domain name you want to access.

    6. The display will now show Overview, Actions, Package details, Add-ons & extras, Upgrade/Downgrade, and Billing overview          for that domain name.

7. Under Actions, which will display “Login to cPanel” to the left, click on the Login button.
8. The cPanel Dashboard will now be displayed.